Hello again, and welcome to the David Cargill News. We’ve had a busy 12 months and thought there is no time like the present to bring you all up to date on life at the House. May we take this opportunity to welcome our new residents and their families and friends to the House, we look forward to working alongside you to develop our service provision and enhance what we do here.
We had an unannounced inspection in April 2017 and we are delighted to have maintained our Grade 6’s under the themes of Quality of Care and Support and Quality of Management and Leadership. Once again, the efforts of our staff team have been rewarded. Such consistently high grades praise the staff team for their hard work and endeavours louder than any words we could put here ever would. We know that we are not perfect, but we consistently strive to do the very best we can. We are always open to suggestions and appreciate any and all feedback.
As reported last year, the architects have been in to look at the renovation of our Basement Area. Now that plans have been agreed, 6 bedroom suites are proposed for the basement area and I will write to you again when work is due to commence. Like everything we do here, it is hoped that any renovations will cause as little disruption to residents and staff as possible. Meanwhile, we have a painter and decorator who is working his way through the large lounges, dining rooms and hallway areas to ensure that they are freshened up, which, I’m sure you will agree, greatly enhances the appearance of the House. We have had an intermittent issue with our passenger lift which has resulted in the hydraulic pump being replaced; it was initially thought that there was a blockage in the hydraulic pump, which was cleared, but the problem soon arose again necessitating the replacement pump. I’m sure you will all agree that our staff team worked incredibly hard to ensure that our residents’ daily lives were not impacted with the lift being out of operation whilst the pump was sourced and fitted.
We are aware that there can be intermittent issues in the laundry. We are working really hard to ensure that these are kept to a minimum, but we acknowledge that it can be distressing when mix-ups occur and promise that we are doing everything we can to avoid this being the case.
We have been advised by the Great Western Terrace Committee that it is very likely that parking controls, by way of parking meters, will be implemented in the Terrace in the near future. This has been the case in the surrounding areas and, as a result, there are people using the Terrace to park their cars to avoid other areas which are chargeable. This is understandably causing distress for residents of the Terrace and it is asked that we are all mindful of our parking and, where possible, if we can park at the East side of the Terrace (drive in and turn left), or over on Lancaster Terrace/Westbourne Gardens, just beyond the West side of the Terrace (turn left onto Hyndland Road at the traffic lights, take the first right and turn right again). As soon as I have more information in this regard, I will pass it on to you.
We have entered into a further year of the National Care Home Contract and await information regarding the future of purchased care home placements for the financial year 2018/2019, as it is anticipated that the national contract will be replaced, possibly by local procurement, in the future.
Staff continue to work hard, both professionally and personally, to ensure that they are committed to lifelong learning and development, and we are pleased to see more of our staff team completing their SVQ’s and other training courses that enhance their skills to enrich the care provision at the House. The completion of their personal CPD files ensures that our staff are encouraged to become reflective practitioners. Staff are also in the process of creating their individual ‘bio’ – a picture and a wee bit about themselves, qualifications, experience etc. – which will be collated in a book to give residents and relatives a bit on insight into each member of staff.
Once again, change is abounding with the publication of the National Care Standards earlier this year. The new standards take a more human rights based approach to care provision and focus on the achievements of measurable outcomes for our residents. Positive outcomes are recorded in our residents care plans, are assessed regularly by residents and their key workers and are discussed at review meetings with those in attendance. The emphasis on positive outcomes for every resident over the past year has seen us increase the ways in which we engage with the people we work for, giving them more and better quality opportunities to lead a fulfilled life and to have a voice. We have implemented a working group comprising of management, senior staff, residents and relatives to systematically go through the new standards and indentify where we are achieving them and where we feel that there is room for improvement.
Our residents continue to enjoy a varied social calendar. A firm favourite is in house entertainment provided by visiting musicians such as Elaine, Billy Riddell and Stevie B, and these afternoons often bring with them a party atmosphere that is greatly enjoyed. Our Dancercise, relaxation and conditioning afternoons provided by Don are also very highly regarded by our residents and are looked forward to all week, as well as massage and beauty treats by Donna. We are also very lucky to have volunteer therapists who work alongside us; Marion provides relaxation and head massage and Tony continues to visit weekly to provide reiki sessions. The Polyphony Music Sessions and Polyphony Plus sessions see our residents sing-a-long with Katherine and play musical instruments as part of music therapy – residents who take part benefit greatly from doing so. Sacrament continues to be offered weekly by our visiting Eucharistic Minister, Moira. Another firm favourite is the Resonate music project at Gartnavel Hospital on a Thursday. Over the festive period, we look forward to a traditional and peaceful atmosphere in the House. Entertainment will include carolling concerts provided by local schoolchildren, a visit from Santa, in-house entertainment provided by the Salvation Army and pantomime at a local Church.
We have had some lovely birthday celebrations this year; Aileen, Morag and Betty’s 70th birthdays, Jeanette and Jackie’s 80th birthdays and we still have Alan’s 90th birthday, Ann’s 80th birthday and Roseanne’s 60th birthday to celebrate. Plenty reasons to party!
We are delighted to welcome Daria Antoniak, Chantelle Crilley, Chelsea Ferguson, Carly McGuire, Kayleigh McLuckie, Zoe McCormick, Amanda Melville, Jane Purvis, Michelle Rustom, Hafsa Shaaiye, Robyn Wilson and Shannon Malavin to the staff team, each of whom bring their own unique skills to the House. We have also adopted another Therapet – Jimmy the rabbit. He has brought a lot of joy to residents and staff alike.
We have found ourselves in the midst of another baby boom and once again congratulate Lorna Morison, Linda Lovie and Heather Cummings on the births of Arya, Jamie and Harlee. We also extend our congratulations to relatives of the House on the births of Olivia to the Daly family and Enoch to the Birse family. Finally, we extend our congratulations to one of our Administrators, Linda, who was married in September.
Unfortunately, we have bid farewell to Laura Anne Kerr, Jade Flynn, and Amanda Young who have taken up positions to further their careers in the NHS. Les Tall has retired and Hayleigh Ferguson, Chloe Dunlop, Andrew Glass and Georgia Glass have moved on to pastures new. We wish them all the very best for the future! Several of the staff team have also changed positions in the House throughout the year and we wish Lorraine, Lauren, Joanne, Kate, Christopher, Sarah and Leesa all the very best in their new posts. We have also had to utilise a local agency, SRS Recruitment to help us out with staffing over the busy holiday periods.
We are still looking to facilitate a relative’s support group. For many relatives, we see the mixed emotions that caring for somebody can create. At times this can result in real distress and can affect how they are able to manage their own life. We propose that these meetings are held in the conservatory and reckon that they should last no longer than an hour or two at a time. Tea, coffee and refreshments will be provided. If you are interested in taking part, please contact us on 0141 339 4733, or drop us an email at [email protected].
We are always looking for relatives and friends of the House to take part in the Forum meetings, too. This meeting is attended by relatives and residents and provides another platform for discussion of the service provided here at the House. Once again, if you are interested, please get in touch.
We would like to take this opportunity to acknowledge the retirement of two of our longest standing Management Committee members; Dr Morton Fyfe and Mr Alexander Fyfe. Both gentlemen have given much of their time and expertise to the House over the years and we are very grateful for everything they have done. We will miss them both, but wish them all the very best. Dr Alastair Muir and Mr John Wilson have accepted invitations to join the Committee this year and we look forward to working alongside them going forward.
Without the knowledge, commitment and dedication of our staff we would not have enjoyed such a successful year. We would also like to extend our thanks to our Management Committee, the D.W.T. Cargill Trust, all staff at Sandyford Place, GOPWA projects, relatives and friends of the House who we know are always there to support us when required.
Wishing you all a peaceful Festive period, From all at David Cargill House.